Payment Policy

Last updated: 24 April 2026

This Payment Policy explains the accepted payment methods, payment processing, pricing, currency, refunds, chargebacks and fraud prevention procedures for orders placed through veluneofficial.com.

1. Accepted Payment Methods

At VELUNE, we offer secure payment options to make your shopping experience as smooth and convenient as possible.

The available payment methods may vary depending on your location, device, browser and the options displayed at checkout.

We may accept payment methods such as:

Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
other payment methods displayed at checkout.

All available payment options will be clearly shown at checkout before you complete your purchase.

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are only processed after full payment has been successfully received and confirmed.

If a payment is declined, cancelled, incomplete or fails for any reason, the order will not be confirmed or processed.

Payments on our store are processed securely through our payment providers, including Stripe, and any other payment methods made available through Shopify checkout.

3. Prices and Currency

Product prices are displayed in the currency shown on our website and at checkout.

For customers in the United Kingdom, prices may be displayed and charged in British Pounds Sterling (£), where available.

Prices may be changed at any time without prior notice. The final price charged for your order will be the price shown at checkout at the time of purchase.

Any applicable shipping costs, taxes, duties, import charges or other fees will be calculated or displayed at checkout where applicable.

4. Secure Payment Processing

VELUNE uses secure checkout technology and trusted payment providers to help keep your transaction safe.

Payment information is transmitted securely through encrypted payment systems.

We do not store full credit card, debit card or payment card details directly on our systems. Payment details are handled by secure third-party payment providers.

5. Billing Information

You agree to provide current, complete and accurate billing and payment information when placing an order.

If your billing details are incorrect, incomplete or cannot be verified, your payment may be declined or your order may be delayed or cancelled.

We may contact you by email if additional information is required to verify or process your order.

6. Refunds

Refunds are processed in accordance with our Return & Refund Policy.

If a refund is approved, it will be processed to the original payment method used for the order.

Approved refunds are processed within 10 days after the returned item has been received, inspected and approved, where applicable.

Please note that your bank, card provider or payment provider may take additional time to display the refunded amount in your account.

7. Chargebacks and Payment Disputes

If you experience an issue with your order, payment, delivery, return or refund, please contact us first at support@veluneofficial.com so we can review the issue and try to resolve it.

Unauthorised, fraudulent or abusive chargebacks may be disputed with the relevant payment provider, card network or financial institution.

We keep order records, payment confirmation, shipping information, tracking details, customer communication and policy records to help review and respond to payment disputes where necessary.

8. Fraud Prevention

VELUNE reserves the right to refuse, cancel, hold or review any order suspected of fraud, unauthorised activity, payment abuse, identity misuse or violation of our Terms of Service.

For security reasons, we may request additional verification before processing certain orders, especially high-value orders or orders flagged by our fraud prevention systems.

If we are unable to verify an order, we may cancel it and issue a refund to the original payment method, where applicable.

9. Failed or Duplicate Payments

If you believe you have been charged more than once, or if a payment appears to have failed but funds were still reserved by your bank, please contact us at support@veluneofficial.com.

In some cases, failed payment attempts may appear as temporary authorisations on your bank statement. These are usually released automatically by your bank or payment provider.

10. Business Information

This website is operated under the brand name VELUNE.

Legal entity: 61.206.275 ALANA MIGLIETTI RODRIGUES
CNPJ: 61.206.275/0001-70
Business address: Paulo Ary Maciel Drews, 59, Sala 02, Laranjal, Pelotas, RS, Brazil, CEP 96083-810
Website: veluneofficial.com

VELUNE is operated by a business registered in Brazil and serves customers in the United Kingdom and other supported regions through our online store.